Grooming Appointment Policy Updates
To help keep our schedule running smoothly and ensure every pet receives the best possible care, we’ve made a few updates to our grooming appointment policies:
Timeliness & Late Arrivals
- A $10 late fee will apply to any client who arrives more than 5 minutes late without notice.
- Clients who arrive 10 minutes late or more will need to reschedule.
- Clients who are 10 minutes late twice will be required to place a deposit over the phone when booking their next appointment.
- Clients who no-show twice will also be required to place a deposit when booking.
(Note: Cancelling less than 48 hours in advance without valid reason is considered a no-show.) - Please arrive 5–10 minutes early to review grooming instructions and ensure a smooth check-in.
Vaccination Policy
- If we do not have your pet’s vaccinations on file and they are not provided at check-in, we will need to reschedule your appointment.
Communication Reminder
Since the grooming salon is located within Kryder Kritter Hotel, things can sometimes get confusing. Please remember:
All grooming-related communications must go directly to the grooming team (Our hotel staff cannot assist with grooming questions.)
Contact Grooming Directly For:
- Running late or rescheduling
- Questions about appointments, pricing, or availability
- Submitting vaccination records
- Booking an appointment
We appreciate your understanding and cooperation as we work to provide the best experience for you and your pets!